We're here to help
Support Center
Help with the PlatinumCertifiedPlug iPhone and Android apps, website reservations, and partner dashboard. You do not need to sign in to contact us by email.
Contact support
Use “Chat with PCP Support” in the corner of this page to sign in and message our team. If support is offline, your message is saved and replies stay in your conversation.
support@platinumcertifiedplug.com
Tell us what happened and include your reservation reference, venue name, and booking date when relevant. For app issues, include your device model, app version, and any error message. Never send your password, verification code, full card details, or reservation QR code.
App accounts and sign-in
If you cannot sign in or receive a verification code, check your phone number and country code. If the app offers email delivery, check your registered inbox and spam folder. Contact us if the problem continues.
Signed-in users can also open Support in the app to create a ticket and follow its replies.
Reservations and entry passes
Check your reservation details and status in the app or through the Reservation Pass link in your confirmation email or SMS. For changes, cancellation questions, a missing confirmation, or a pass that will not open, email us with your booking reference.
Venue opening hours, entry requirements, age restrictions, and booking terms vary. Check the venue details before attending.
Payments and refunds
For a payment that appears unsuccessful after you were charged, contact us before paying again. Include the payment reference, amount, date, and booking reference. Refund eligibility depends on the applicable booking terms; support can help investigate your payment.
Venue owners, promoters, and entrance staff
For dashboard access, venue details, reservations, check-in, commissions, or reconciliation questions, include your role and venue or business name in your email.
Community content and safety
Posts on the Social page come from venues' and event planners' own Instagram accounts. To report one, email support with the venue or planner name and a description of the post, and we will review it and remove it if needed.
Privacy and account deletion
Use the account deletion option in the app's Settings, or email support to request help with account deletion or your personal data. We may need to verify account ownership. Some transaction records may need to be retained as explained in our privacy policy.